Personal Banking
Your personalized banking solution.
Savings Account
NOVA Classic
Savings Account
Current Account
Domiciliary Account
NOVA
Grow Box
NOVA
Kiddikash Account
NOVA SME Plus Account
Cards
Get a NOVA card for easy transactions.
Nova Verve Card
Access funds instantly with the NOVA Verve Card, accepted at ATMs, POS, and online. Pay conveniently at Verve/Interswitch merchants.
Nova Virtual Card
Shop and make payments online hassle-free with the NOVA Virtual Card. Easily accessible via NOVA Internet Banking, Mobile App, USSD
Explore
Other Cards
Naira Debit Cards
Denominated in Naira, accepted worldwide.
Dollar Debit Cards
Enjoy the rewards that come with the Dollar Debit Cards
Dollar Credit Cards
Get a Prepaid card for smart and convenient way to pay.
Prepaid Cards
Step into a world of new possibilities with the Dollar Credit Cards.
Mobile Banking
Your bank in your palm.
Manage all your accounts, cards, bills and more from a single dashboard.
- Instant Self-Registration
- Image & Phrase security feature
- Pay your tax on Internet Banking
- Multiple payments on the screen
- My Transaction Diary
- Create Payment Template
- Cyber Receipt
- Security
Step 1:
Fill in your details
Provide your email and phone number and verify your phone number with an OTP.
Step 2
Get verified
Select username & password. Provide your BVN and KYC details and start face & ID verification. Provide your name and set up a PIN for managing your account.
Step 3:
Fund your account
Top up to start making transfers.
Step 4:
You're done!
Login to your dashboard and click on the Card menu to get an expense card.
USSD Banking
Do Simple Transactions without Interruptions
Activate USSD
Step 1
Log in to your account
Open the NOVA Personal or Business banking app and log in to your dashboard.
Step 2
Go to the Settings menu
Click on your profile picture at the top left corner of your dashboard and then click on the Settings menu
Step 3
Turn on the USSD feature
Locate the USSD Feature option and switch it on to activate it.
Step 4
You're done!
Enjoy easy offline banking. Transfer funds, top-up airtime and data, check your balance, reset your PIN, and block and unblock your account without an internet connection.
- Enjoy Instant and Smooth Transfers
- Buy Airtime and Data
- Block and unblock your account with or without your phone by dialing *565#
- Check Balance, Reset PIN, & Retrieve OTP
Online Banking
Flexible Banking, Anywhere, Anytime
Features
- Instant Self-Registration
- Image & Phrase security feature
- Pay your tax on Internet Banking
- Multiple payments on the screen
- My Transaction Diary
- Create Payment Template
- Send funds to Branch for pick up by third party
- Buy Airtime
- Transfer Money
- Pay Bills
- Book Flights
- Personalization
- Cyber Receipt
- Security
Frequently Asked Questions
Nova Phygital App
Answers to the most frequently asked questions on the Nova Phygital App.
The Nova Phygital App is NOVA Bank’s mobile banking platform, providing services like account management, fund transfers, bill payments, card services, and more.
Download the app, select “Open Account,” and follow the prompts to complete your registration.
Services include account opening, transfers, bill payments, card requests, subaccounts, loan applications, and more.
Go to "Transfers," choose the transfer type (within NOVA or other banks), fill in the details, and confirm.
Your balance is visible on the dashboard upon login or under "Accounts."
Yes, you can create standing orders for regular payments under "Payments" or "Transfers."
Go to "Profile" and select "Edit Profile" to update details like your email or phone number
Try updating the app, clearing the cache, or restarting your device. If problems persist, contact support via: 02 01 280 4000 / +234 913 666 6680 or info@novabank.ng
Deposit via bank transfer, at NOVA Bank branches, or through authorized agents. The app does not support direct cash deposits.
Go to "Accounts" and select "Transaction History" to view your past transactions.
Go to "Security Settings" and select "Change Login PIN."
Yes, the app is accessible globally with an internet connection, but fees may apply for certain services.
Click on your profile icon and select "Log Out."
Enable biometric login by going to "Security Settings" and following the prompts to set up fingerprint or facial recognition.
Yes, you can schedule payments by selecting "Schedule Payment" when initiating a transfer or bill payment.
Manage your notification preferences in "Settings" under "Notifications & Alerts."
Go to "Security Settings" and choose "Reset Transaction PIN" to create a new one.
Yes, daily limits apply based on your account type. You can check or request higher rates through "Account Settings" or by contacting support.
You’ll receive alerts via SMS, email, and in-app notifications. Customize these in "Settings" under "Notification Preferences."
Go to "Transactions" under "Payments" to view your airtime and data purchase history.
Yes, go to "Settings" and select "Language" to choose your preferred language.
You can cancel scheduled payments in the "Payments" section by selecting the payment and choosing to cancel it.
Yes, visit "Security Settings" to update your security questions and answers.
Accounts - FAQs
Answers to the most frequently asked questions on Nova Accounts
Yes, go to "Account" and select "Manage Subaccounts" to create and manage them.
Use the "Block Account" option in "Account Settings" if you suspect fraud, and unblock it via the same process or by contacting support.
Use "Forgot Password" on the login screen or the "Unlock User" feature in "Security Settings." Contact support if needed.
Go to "Account Settings" and use "Link Account" to add other NOVA Bank accounts using your BVN or account number.
Go to "Account Settings" and select "Upgrade Account," then follow the instructions to complete the upgrade.
Yes, both individual and SME accounts can be managed through the app for various business transactions
Go to "Account Settings" and select "Upgrade Account" to provide additional details and documentation.
For security reasons, account closure must be made through a NOVA Bank branch or by contacting customer service.
Cards - FAQs
Answers to the most frequently asked questions on Nova Cards
Go to "Card Management" and select “Request Card.” You can also activate, block, or reset your card’s PIN.
Go to "Security Settings" under "Card Management" to reset your PIN.
Visit "Card Management" and block your card. You can request a replacement from the same section.
Request a virtual card through "Card Management" for immediate online use.
Loans - FAQs
Answers to the most frequently asked questions on Loans
Go to the "Loans" section, select a loan product, review terms, and submit your application.
Track your loan status in "Loans" under "My Loan Requests."
Loan Calculator
When unexpected expenses hit before payday, turn to our Loan for quick cash relief.
