Privacy Policy

Privacy Policy

At NOVA, we understand that your privacy is a priority. That’s why we’ve put in place strong security measures to protect the information you trust us with. Whether it’s your personal data or sensitive business details, we are committed to ensuring that it stays safe, secure, and private.

Why We Have This Policy

Our data privacy policy is designed to safeguard the systems, applications, and networks that store and process information. From operating systems to databases and beyond, our goal is to ensure that NOVA’s customers, clients, and partners have peace of mind knowing that their data is protected.

Everyone Has a Role to Play

Protecting data is not just up to one team—it’s everyone’s responsibility. Whether you’re a NOVA staff member, a contractor, or a third-party partner, we all need to follow these security practices to keep personal data secure.

Failure to do so could lead to serious consequences, both for you and the business, including legal risks.

Our Regulatory Backbone: GDPR & NDPR Compliance

We are committed to complying with the General Data Protection Regulations (GDPR) and the Nigerian Data Protection Regulation (NDPR), which empower individuals with rights over their personal data. This means we are required by law to keep the information we hold secure, accurate, and up to date. We only collect what’s necessary and ensure that it’s stored safely and never shared with unauthorized people.

Data Privacy Roles at NOVA

Data Protection Officer (DPO): Your first point of contact for anything related to data privacy. The DPO ensures that NOVA is in full compliance with GDPR and NDPR and manages any data requests or breach responses.

Chief Information Security Officer (CISO): In the rare event of a data breach, the CISO takes charge. They investigate, assess, and make sure that NOVA’s response is swift and effective.

Every Employee: All NOVA staff are required to stay up to date on data protection practices through regular training. We’re all responsible for making sure that our customer data stays private and secure.

Your Rights as a Data Subject

As a customer, you have the right to know what personal information NOVA holds about you. You can request to access, correct, or even delete your data. Our team is committed to responding promptly to any requests, ensuring that your rights are always respected.

When We Process Data

We collect and process personal data to deliver services like payroll, communication, and customer support. We follow strict guidelines to make sure data is only used for specific, lawful purposes and that it’s protected every step of the way.

Sensitive Data? Extra Precautions Are Taken

Certain categories of data, such as medical records or political opinions, are more sensitive. We take extra care when handling these to ensure they are only processed with your explicit consent or under lawful conditions, and we only keep them for as long as necessary.

Transparency and Accountability

NOVA’s privacy policy isn’t just a document—it’s a reflection of our commitment to you. We don’t just comply with data protection regulations, we take proactive steps to exceed them. And if you ever have questions about how we’re handling your data, our Data Protection Officer is always here to help.

Keeping It Real with Data Privacy

Data privacy isn’t just a buzzword for us—it’s part of our DNA. From the software we build to the services we provide, everything is done with your privacy in mind. We believe that protecting your information is a partnership, and we’re here to keep our side of that promise strong and transparent.